Training And Mentoring Officer (Code : 074-TMO BENTANI ACEH)
General Position Summary
Training and Mentoring Officer (TMO) will ensure 3,000 women, including female coffee farmers, farmers’ wives, and girls actively engaged in coffee-related and household economic activities in Aceh Tengah and Bener Meriah Districts will improve access to education, mentorship, and health services, including financial literacy and financial management, financial products and services including digital financial services and agent networks, digital marketing channels, and WASH and community waste management practices.
With the Program Manager guidance, S/he will work with the Financial Services and Business Development to collaborate with the Aceh Tengah and Bener Meriah district governments to ensure strong coordination and alignment with regional development priorities, with formal financial services providers (FSPs) operating in the region, including Bank Aceh, Bank Syariah Indonesia, and DANA to improve access to relevant financial products and services for program participants, and with other stakeholder related to female coffee farmers/coffee farmers’ wives and young women.
Essential Job Responsibilities
Prepare the program design and strategies in partnerships with the Aceh Tengah and Bener Meriah government agencies, formal financial services providers and digital marketing channels providers that could improve access to education supports of women and girls owned/led micro businesses.
Ensure the program will improve access 3,000 women and girls and will improve access to education, mentorship, and health services.
Prepare the training and mentoring design, modules development, topics and sessions, and pre and posttests tools to achieve third program objectives.
Support the MERL Officer to develop a set of visibility tools which will be used to illustrate opportunities and benefits of participating in the program, including participants stories, videos, photos, etc.
Support design and implement the learning events with the Aceh Tengah and Bener Meriah Districts governments and strategic partners.
Provide input for the weekly report on project progress, challenges, and recommendations.
Provide input for the progress and final reports.
Support the Program Manager to develop monthly workplan, budget, and target and provide monthly progress against the target and workplan.
Support the Program Manager to develop criteria and consult with local governments, strategic partners, and SFSC to identify the program participants.
Support the MERL Officer to conduct needs assessment, GESI assessment, and in consultations with local stakeholders and key partners:
To determine the program locations (subdistricts and villages) in Aceh Tengah and Bener Meriah districts.
To identify constraints and opportunities for the program participants and complete a gap analysis.
Support the Program Manager to coordinate with the Starbucks Farmer Support Center (SFSC).
Ensure the data needed for program monitoring, evaluation, research, learning, and report are available.
Maintain close regular contact with the local government agencies, strategic partners, and SFSC to ensure quality output/services and trouble shoot any administrative problems.
Attend coordination meetings and maintain regular contact with relevant stakeholders.
Conduct travel to project locations to monitor quality of implementation and adjust plans and approaches to meet the program objectives.
Ensure program facilitators have capacity and able to implement program activities to meet the first and second objectives.
Ensure on time and on scope delivery of all program activities and outputs.
Participate in the weekly call with the program team and DoP to ensure proper delivery of services.
Provide input for the design and survey instrument tools of baseline and endline surveys to collect data of the program participants to measure the program impact.
SAFEGUARDING RESPONSIBILITIES
Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.
Knowledge and Experience
University degree in Agriculture, Social Studies, Economic, Business, or related fields
Minimum 5 years’ experience working with Development Organizations in Emergency, Recovery and Livelihood Programs.
Experienced collaboration with formal financial services providers.
Experienced collaboration with shariah based formal financial services providers would be an advantage.
Experienced collaboration with digital marketing channels providers.
Experienced in deliver capacity building for female farmers, farmers’ wives, and young women.
Experienced in managing local facilitators and understanding the need for regular support and follow-up to ensure that project objectives are being met.
Experienced using digital data tools.
Commitment to working with vulnerable groups in need regardless of race, religion or gender.
Good problem solving and written and oral communication skills.
Ability to work without constant supervision and as part of a mixed team.
Good knowledge of MS Office software such as Excel, Word, and Access.
Able to write and understandable spoken English are preferred.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Team Engagement and Effectiveness
Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work. We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.
As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).
How to Apply
Click Apply for this position button below to complete the application form and fill in the position code:
“074-TMO BENTANI ACEH”
By applying for this position, applicants attest that they have never violated a sexual misconduct, sexual exploitation and abuse, child safeguarding, or human trafficking policy and have never been disciplined for violating an employer’s code of conduct.
The vacancy will be closed on 16 June 2026 and only shortlisted candidates will be contacted for interview. We look forward to hearing from those who are interested in taking this opportunity to grow and develop with us.
Thank You,
Human Resources Department
Mercy Corps Indonesia